1. Booking and Reservation
Prior to Commencement Date: Guest may cancel the Reservation prior to the Commencement Date (before 00.00 a.m.) via the Guest Dashboard or by writing an email to Roomah via info@roomah.co. The cancellation of the Reservation by Guest will terminate this Agreement. No Guest cancellation will be deemed to be effective unless and until Roomah sends a written return confirmation of its receipt of such cancellation. Roomah will refund 100% of the Guest Fees paid by Guest (“Full Refund”) if Guest cancels the Reservation prior to the Commencement Date (before 00.00 a.m). If Guest cancels the Reservation on Commencement Date or later, Roomah will be entitled to retain the first 30 days of the Guest Fees or Accommodation Rental paid by Guest.
On Commencement Date or later: Guest needs to make a shorten duration request 30 days earlier via the Guest Dashboard to shorten the Term or by writing an email to info@roomah.co. to entitle for Full Refund. In the event a shorter duration request of less than 30 days is made, the Guests is not entitled to for Full Refund. It is up to Roomah’s discretion to provide an appropriate amount of refund to Guests for the unutilised periods. We make every effort to process eligible refunds quickly. We will process refunds up to seven (7) working days after either being notified of your intent to cancel, or post check-out for early terminations.